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  1. Shoe Fit & Sizing
    The best way to ensure great fit is to visit the Cole Haan store nearest you. See our Stores . A Cole Haan sales associate will measure your foot and recommend styles that fit you best. Quick tip...
  2. Wish lists
    Yes! Find your favorite products and add them to your list! They can be edited at any time or sent to friends and family as perfect gift ideas. To create your personal wish list log in or register...
  3. Cole Haan craftsmen
    Cole Haan maintains a sophisticated global sourcing network that allows us to achieve the best craftsmanship in the world, from the artisans of Italy to the skilled leather workers of Mexico, Brazil...
  4. Handbag restoration and repair
    Cole Haan offers a program that repairs handbags and refinishes the outside. If you are interested in this service, please call 1-800-890-9440 or email to learn more about the program. Click here for...
  5. Retail store return
    Products purchased from a Cole Haan Retail Store must be returned to a Cole Haan Retail Store.  Purchases made in a Cole Haan Outlet must be returned to a Cole Haan Outlet. Products purchased...
  6. Finding a Product
    Please use our Search box on the website to look for a product. If the product or a specific size is not listed, we are able to search our Retail stores for you. Please email  Customer Service...
  7. Return Policy
    Cole Haan will issue a refund for any unworn or unaltered merchandise within 30 days of the original purchase date. The refund will be issued based on the original method of payment. To receive a...
  8. Shoe Care
    Cole Haan offers a variety of shoe care products both online and in our retail stores.  Products include: brushes, leather conditioners, suede protectors, cleaners, heel and sole...
  9. Sales Tax
    Cole Haan is required by law to charge sales tax on all purchases in states where we have retail stores. Some States tax shipping charges, as well as the purchase total. Sales tax on shipping is not...
  10. Restoration
    Cole Haan offers a program called Style Restored. With this program you can now have your favorite Cole Haan footwear beautifully renewed.  For complete details, view  Restoration.

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